Cancellation & Refund Policy

This policy explains how subscriptions to Influx Health's services are billed, how you can cancel, and when refunds apply. Influx Health is owned and operated by HXO HUB Pvt. Ltd., incorporated in India. This policy forms part of our Terms of Service.

Our services are professional marketing services delivered on a monthly subscription. Because production work is planned and begins at the start of each billing period, our refund position is simple and stated up front: you can cancel future renewals at any time, and billing periods that have already begun are non-refundable.

You may cancel at any time — there is no lock-in and no cancellation fee. To cancel, either:

• Email info@influx-health.com from a registered account email with the subject "Cancel subscription", or
• Ask your Influx Health account contact to process the cancellation for you

Cancellation takes effect at the end of the billing period already paid for. Your payment mandate is cancelled so no further renewal charges occur, and your service and platform access continue until that period ends. We will confirm your cancellation and its effective date in writing.

Fees for billing periods that have already begun are non-refundable, whether or not the period has finished. This is because strategy, production and scheduling work for the period commences as soon as it is paid for. Cancelling stops future charges; it does not refund the current period.

We do issue refunds in full where the charge itself was wrong, including:

• Duplicate charges for the same billing period
• Charges made after a cancellation had already taken effect
• Charges of an incorrect amount, to the extent of the difference

If you believe a charge is incorrect, contact us within 30 days of the charge. Verified refunds are issued to the original payment method through Razorpay, normally within 5–7 business days of our confirmation; your bank may take additional time to reflect the credit.

If a renewal charge fails, the payment may be retried automatically. If payment cannot be collected, the subscription may be paused and the engagement suspended until the account is brought current. We will notify your billing contact when a renewal payment fails.

We may update this policy from time to time. Changes will be posted on this page with a revised "Last updated" date and apply to billing periods that begin after the change. Where a change materially affects an active subscription, we will make reasonable efforts to notify you directly.